Reliable Motors(Mahindra) Hiring for Assistant Service Manager at Coimbatore, Tamil Nadu Full Time

Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care

– Responsible for Increase of After sales service and thereby increased customer market share in the area

– Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

– Ensure prompt, polite and efficient contact with potential and existing customers

– To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention

– To increase After Sales service for the department by promoting service offerings with the parts department (example. Extended warranty, service contract, Insurance and RSA.

– Customer Retention Activities – Free Service camps, Customer meet & initial Quality survey etc to fulfill customer desire as well as to achieve satisfaction

– Managing all service department employees, as well as monitoring their performance for the Region

– Creating goals and new objectives, promoting new and repeat business for the Region

– Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers

– Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer and complaints immediately and according to as per the policy.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Morning shift

Experience:

• automobile industry: 3 years (Preferred)

Speak with the employer
+91 9940005369