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Private Jobs / Private Sector
Remunance Hiring for Customer Success at Remote Full Time
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Location:
Experience :
Salary :
Location:
Work from Home
Experience :
2+ Years
Salary :
6-7 LPA
Job Code: RI04
JOB DESCRIPTION
- Provide support and training to the customer service team.
- Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
- Ensure proper implementation of business growth strategies.
- Develop and implement efficient customer success strategies.
- Collect data to clearly understand the needs of the customers.
- Discuss points related to customer satisfaction with the higher officials.
- Drive product and services adoption/utilization through proactive customer interactions
- Work directly with customers to troubleshoot, research, and resolve questions and issues within our products
- Effectively manage and prioritize customer issues
- Build trusted, consultative relationships with customers to engage them in developing and executing collaborative implementation plans
- Own and manage the customer onboarding process from customer commitment stage through annual renewals
- Discover and analyse gaps in the customer experience that may lead to customer attrition
SKILLS REQUIRED:
- Experience working with SaaS products
- Worked in writing product knowledge base, FAQs, and also writing support documentation for the Customer Support role.
COMPANY OVERVIEW
A group company with over 15 years of experience, we pride ourselves on our technical expertise and for being a trusted partner for foreign enterprises who wish to establish a presence in India. Along with our set of experts and accredited professionals, we customize your India presence. Our unique basket of services complements your business to make a soft landing in India’s market and set up operations without direct investment. From setting up your India headquarters, staffing it with the right talent, and hosting them in the perfect space, we are with you through every step of the process. Having incubated more than 25 successful Indian subsidiaries, and delivery centers for clients spread across the globe, we are your one-stop shop for establishing a successful subsidiary in India’s rapidly growing market. Our swiftly growing portfolio of work is renowned for its quality and reliability in the Indian market.
You will be working for our client company RingOver, which is based in France and having their operations in 3+ countries.
SUMMARY OF ROLE
The ideal candidate must use analytical skills to assess problems and come up with innovative solutions. Your main motive is to consistently improve customer experience and work for the growth of the company’s business.