Resourcing Power Hiring for Head of Customer Support at Bangalore Full Time

Head of Customer Service will run the Indian Customer Service operation and outsourced email from our other Global markets including USA, Canada, UK, Ireland, South Africa, Singapore, New Zealand and Australia. Reporting to the MD, India and work closely with the CS Teams around the works. You will be leading 2 Team Leaders covering India and email outsourcing respectively. You will be based on-site at the office in Bangalore and will own the Indian Team’s KPIs on sales, call answer rates, response times as well as productivity and quality from all our email processing

Responsibilities

• Management of the Indian Customer Success Team of c. 7 Agents
• Management of the Global email processing function of c. 5-10 Agents
• Development and training of staff members to deliver agreed KPIs
• Supporting the development and delivery of our global customer success policies
• Management of agent KPIs and performance
• Working with the Global Head of Customer Success to keep the help site up to date

Office hours and location

• 0900-1800 Monday-Friday at our offices in Bangalore or as required by the business.

May involve some occasional weekend work (with time off them given in lieu).

Job Types: Full-time, Regular / Permanent

Salary: ₹1,500,000.00 – ₹2,500,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Quarterly bonus

Application Question(s):

• What is your present CTC and Notice Period ?