RIELLO POWER INDIA PRIVATE LIMITED Hiring for CSE (Customer Service Executive) at New Delhi Full Time

A Customer Service Executive has many duties and responsibilities. Although specific positions will dictate a Customer Service Executive’s undertakings, there are several primary responsibilities common to this occupation. A review of current job listings identified the following main tasks and responsibilities.

Establish Customer Support Practices

Customer Service Executives are responsible for creating policies and procedures for their staff. To ensure customers receive excellent and consistent service it is vital that all employees provide the same types of assistance and handle issues in similar manners. The Customer Service Executive must make sure their staff knows the policies and adheres to them at all times.

Hire and Train Employees

The hiring and training of staff usually falls to the judgement of the Customer Service Executive. This may include reviewing applications, conducting interviews, processing new hire paperwork, and providing on the job training or mentoring to new employees. Customer Service Executives will supervise their staff’s daily performance, provide employee performance reviews and handle any disciplinary actions necessary.

Analyze Metrics

Customer Service Executives must analyze their service team to establish whether or not all personnel are following the best practices established by the Customer Service Executive. Standardized performance metrics should be established to ensure all employees are judged by the same measurements and criteria. Most Customer Service Executives will have monthly or quarterly metric reviews of their entire staff. Providing consultation and solutions to poor performing staff members is also part of their job.

Ensure Customer Satisfaction

An important part of the Customer Service Executive’s job is diffusing situations with dissatisfied customers. When customers are unable to have their needs satisfactorily met by talking with a customer service agent, it is the job of the Customer Service Executive to step in and attempt to appease the customer. Good mediation skills are important to performing this duty.

Job Types: Full-time, Volunteer, Fresher, Walk-In

Salary: ₹12,342.00 – ₹22,432.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Remotely:

• No