Rise Network Hiring for Front Desk Receptionist at Thane District, Maharashtra Full Time

Rise Network Physiotherapy Clinic is a leading healthcare facility dedicated to providing exceptional physiotherapy services to our community. Our team of highly skilled professionals is committed to helping patients regain their mobility, reduce pain, and improve their overall quality of life. We are seeking a dedicated and friendly Front Desk Staff member to join our team and contribute to the success of our clinic.

As a Front Desk Staff member at Rise Network Physiotherapy Clinic, you will be the first point of contact for our patients and play a crucial role in ensuring a positive and welcoming experience. You will be responsible for various administrative tasks and providing excellent customer service, ensuring smooth clinic operations.

Key Responsibilities:

Patient Reception: Greet patients and visitors in a friendly and professional manner, ensuring a welcoming atmosphere.

Appointment Scheduling: Schedule patient appointments accurately and efficiently, optimizing clinic scheduling software.

Patient Registration: Collect and verify patient information, insurance details, and medical history accurately during check-in.

Insurance Coordination: Verify patient insurance coverage, process claims, and assist patients with insurance-related inquiries.

Phone and Email Communication: Answer phone calls and respond to emails promptly, addressing patient inquiries and directing them to the appropriate staff members.

Cash Handling: Collect payments, issue receipts, and maintain accurate financial records.Patient Information Management: Maintain electronic and physical patient records, ensuring confidentiality and compliance with healthcare regulations.

Clinic Maintenance: Maintain a clean and organized front desk area, ensuring a professional and comfortable environment for patients.

Support Clinic Staff: Assist physiotherapists and other clinic staff with administrative tasks as needed.

Patient Education: Provide patients with necessary information about clinic policies, procedures, and services.

Problem Resolution: Handle patient concerns and complaints professionally, escalating issues to the Clinic Manager when necessary.

Inventory Management: Monitor and order office supplies as needed.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree in a related field is a plus).
• Previous experience in a customer service or front desk role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in using office software, including scheduling and billing software.
• Excellent organizational and multitasking abilities.
• Knowledge of medical terminology and insurance processes is advantageous.
• Friendly and compassionate demeanor with a genuine desire to assist patients.

Working Conditions:

• This position involves working at the clinic’s front desk, primarily in an indoor office environment.
• The role may require occasional evening or weekend shifts to accommodate clinic hours.
• Frequent interaction with patients, healthcare professionals, and other clinic staff.

Job Types: Full-time, Permanent

Salary: ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9833804541