SoftwareONE Hiring for ServiceNow – Implementation Specialist at Gurgaon, India Full Time

Why SoftwareOne? SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology, and digital transformation strategies. This is achieved by modernizing applications and migrating critical workloads to public clouds, while simultaneously managing and optimizing the related software and cloud assets and licenses. SoftwareOne’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 7,700 employees and sales and service delivery capabilities in 90 countries, SoftwareOne provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareOne’s shares (SWON) are listed on the SIX Swiss Exchange. The role Design, configure, and deployment of ServiceNow modules leveraging industry best practices and standards. Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality Contribute to internal artifacts and deliverables to ensure they meet solution requirements Contribute technical specifications and documents, architecture diagrams, system documentation, and manuals Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts Assist teams with associated technical and process activities Maintain instance integrity & security based on ServiceNow best practices Can provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line. Contribute to the sizing and scoping of product line projects What we need to see from you Bachelor’s or Master’s degree in an IT related discipline, OR minimum (5) years of equivalent/relevant job experience Minimum (3) years of experience with ServiceNow Demonstrated ability to work with stakeholders to define requirements and performance standards. Strong analytical and problem-solving skills Understanding of ITIL methodologies (ITIL Foundation Certification an asset). Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items Understanding of the Identification and Reconciliation engine Understanding of platform security and integration best practices Fundamental knowledge of ServiceNow Common Service Data Model (CSDM) Experience with JavaScript, Angular, HTML/CSS & Jelly Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution. Ability to work as a trusted contributor on individual assignments and components as well as in a team environment and on client-developed teams Job Function Software & Cloud Services

Bachelor’s or Master’s degree in an IT related discipline, OR minimum (5) years of equivalent/relevant job experience Minimum (3) years of experience with ServiceNow Demonstrated ability to work with stakeholders to define requirements and performance standards. Strong analytical and problem-solving skills Understanding of ITIL methodologies (ITIL Foundation Certification an asset). Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items Understanding of the Identification and Reconciliation engine Understanding of platform security and integration best practices Fundamental knowledge of ServiceNow Common Service Data Model (CSDM) Experience with JavaScript, Angular, HTML/CSS & Jelly Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution. Ability to work as a trusted contributor on individual assignments and components as well as in a team environment and on client-developed teams

Design, configure, and deployment of ServiceNow modules leveraging industry best practices and standards. Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality Contribute to internal artifacts and deliverables to ensure they meet solution requirements Contribute technical specifications and documents, architecture diagrams, system documentation, and manuals Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts Assist teams with associated technical and process activities Maintain instance integrity & security based on ServiceNow best practices Can provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line. Contribute to the sizing and scoping of product line projects