RiseIn Tech Private Limited Hiring for Customer Support Executive at Noida Full Time

Responsibilities Areas:

• Supporting the retention and growth of a client portfolio and assures client satisfaction by maintaining overall relationship with clients.
• Providing ongoing relationship development through proactive engagement, integrated with digital nurturing, to increase revenue retention within an assigned vertical.
• Being responsible for direct resolution of simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal areas. Must maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management
• Working with small to mid-tier accounts with multi product platforms/environments to deepen the penetration of products and services.
• Creating, maintaining, accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
• Educating customers on relevant industry information and provides training products, reporting, and self-service tools.

Basic Qualifications for Consideration:

• 2+ years’ experience in customer service, sales, business development, or relationship management; payment processing experience.
• Any Graduation

Preferred Qualifications for Considerations

• Have an understanding of industry metrics and trends.
• Knowledge of payment processing; products, platforms, systems, and operational areas.

Application Deadline: 30/11/2021

Job Type: Full-time

Salary: Up to ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Remotely:

• No