Log In
Sign Up
Private Jobs / Private Sector
Royal Enfield Hiring for Manager – Road Side Assistance (RSA) at Chennai, Tamil Nadu Full Time
Full Job Description
Job Requirements
Position title
Manager – Road Side Assistance (RSA)
Reports to
Team Manager – Service Excellence and RSA
Job grade
Manager
Location
Chennai
Job Purpose
Manager-RSA (Road Side Assistance) will be responsible to work with vendor and dealers in improving customer satisfaction during breakdown. The resource will Monitor and improve Key Performance Indicators (KPI) in improving digital touch point of customer journey related to RSA.
Key Responsibilities
Regular monitoring & review of RSA (Road Side Assistance)
Creating schemes to improve RSA retail product penetration
Monitoring Intervention Rate (IR), P&L of the RSA business
Converting manual customer touch points to digital process for better customer satisfaction
Periodical review of Intervention Rate in terms of Repair on Spot (ROS) and towing cases
Coordinating with dealer & vendor team for improving network
Work Experience
Education
Bachelors in Engineering / Technology (Automobile)
Experience
8+ years of experience in service planning and marketing in a two wheeler Industry