S2 Global Hiring for Technical support Administrator at Hyderabad, Telangana Full Time

Full Job Description
Responsibilities:
Handle Level 1 support for S2 Global International customer deployments using Remedyforce for helpdesk ticketsPerform excellent customer service in the handling of customer phone calls, email calls, self service site support requests.Uphold the company’s core values of Integrity, Innovation, Accountability, and TeamworkDemonstrate behavior consistent with the Company’s Code of Ethics and Conduct.It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications:
1-2 years of work experience in information technology with a focus in general IT supportSome experience working on local and wide area networksAble to understand IT terminologiesHas the capability to troubleshoot issues that are related to an IT issueAble to work with customers to achieve overall project objectivesAble to reliably complete assignments with limited supervision, and to help lead the actions of others to accomplish complex or extended work assignments.Remedyforce or JIRA experience given additional considerationExperience working in a global environment across multiple time zones.