Responsibilities

Handle service feedback through perseverance and superior problem-solving abilities.
Communicate courteously, empathetically, and effectively with external and internal clients.
Take full ownership and drive the feedback resolution to closure.
Appraise inputs received via feedback for enhancing current services, validating new concepts and services suggested by clients.
Share insights obtained from feedback about client behaviour and preferences, the industry, market, etc.
Bring all client’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions.
Support other team members with calls (if required).
Support chat with clients (if required) You will be the one-point contact for all clients responding to client queries, sending quotations, project confirmations, and sending completed project accurately and efficiently.
Should be comfortable with working in shifts through offline or remote for 24×7 support.

Skills & Experience

Bachelor’s degree in any subject area.
Good English speaking, writing and comprehension skills.
0- 1 years’ previous experience in a client service or related role is preferred (Fresh graduates are welcome).
Very strong client focus and adaptability to different personality types and people from different cultures.
Ability to multi-task and manage stress, Strong negotiation skills positive, passionate, open and keen to learn.
Basic computer knowledge is required.
Ability to empathize with the client to find out the way to anticipate what a client wants though active listening.
Maintain of confidentiality and commitment of tasks.