Scope Real Estate Hiring for Quality Analyst at Bangalore Full Time

Job description

IMMEDIATE OPENING FOR QUALITY ANALYST | SR. QUALITY ANALYST

Job Discretion

Position: Quality Analyst | Sr. Analyst
Salary : 22000/- to 30000/- CTC
Location : Bangalore (MG Road)
Work from Home
Optional laptop or desktop

Experience: 1 to 2 year Experienced Required in BPO voice process.

Profile: Recorded calls audit of the agent with all client provided parameter’s Explain: – Opening & Closer Greeting, Account Verification, Contact Information Confirmation, Problem Solving Abilities, Protocol Compliance, Call Handling Skills, Customer Service Quality, Call Centre Etiquette, Script Compliance, Closure & Follow-up.

RCA | Calibration | Repeat call | NPS

Qualification: 2nd Puc or Degree

Key Skills
Languages: English, Hindi,
English, Bengali & Hindi
English, Kannada, Telugu & Hindi
English, Tamil & Hindi
English, Marathi & Hindi
English, Oria & Hindi
English, Guajarati & Hindi
English, Assamese & Hindi

Job Type: Full-time

Salary: ₹25,000.00 – ₹37,000.00 per month

Job Type: Full-time

Salary: ₹25,000.00 – ₹37,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)