Screen Magic Mobile Media Pvt. Ltd. Hiring for Vice President Customer Success at Pune, India Full Time

                                                                                                                                Role: Vice President, Customer Success

Position Overview:

As the Vice President of Customer Success at SMS Magic, you will play a crucial role in leading and scaling our customer success operations. You will be responsible for ensuring customer satisfaction, retention, renewals, and long-term success. Your vision and leadership will be instrumental in driving customer-centric initiatives, optimizing customer engagement, and maximizing the value our customers receive from our products and services.

Key Responsibilities:

• Leadership and Strategy:

• Develop and execute the overall customer success strategy in alignment with the company’s objectives and growth targets.

• Provide leadership to the customer success team, setting clear goals, priorities, and performance expectations.

• Foster a customer-centric culture within the organization, emphasizing the importance of customer success across all departments.

   

• Team Management:

• Build and manage a high-performing customer success team, including managers and individual contributors.

• Recruit, train, mentor, and motivate team members to achieve their full potential.

• Establish performance metrics and KPIs, regularly reviewing and analyzing team performance to drive continuous improvement.

   

• Customer Success Operations:

• Define and implement scalable customer success processes, ensuring efficient and effective delivery of customer support, onboarding, training, adoption and renewal.

• Develop and maintain a deep understanding of customers’ needs, pain points, and desired outcomes, leveraging this knowledge to enhance the overall customer experience.

• Collaborate with cross-functional teams, including sales, marketing, product, and engineering, to align customer success efforts with business objectives.

   

• Customer Engagement and Retention:

• Develop and execute strategies to drive customer satisfaction, loyalty, and retention rates.

• Proactively identify opportunities for upselling and expansion within the existing customer base.

• Drive the development and execution of customer success programs, such as training sessions, user groups, and customer feedback initiatives.

   

• Customer Advocacy:

• Serve as a trusted advisor to key customers, cultivating strong relationships at executive levels.

• Act as the voice of the customer internally, providing feedback and insights to relevant stakeholders to shape product roadmap and enhancements.

• Champion customer-centricity across the organization, promoting a customer-first mindset and driving customer-centric initiatives.

   

  Qualifications and Skills:

• Bachelor’s degree in business administration, computer science, or a related field.

• Proven experience (at least 10-12 years) in customer success or a similar role within the technology industry.

• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.

• Deep understanding of customer success best practices, methodologies, and tools.

• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.

• Analytical mindset and data-driven approach, with the ability to leverage customer insights to drive business growth.

• Strategic thinking and problem-solving abilities, with a focus on customer-centric solutions.

• Experience in scaling customer success operations in a high-growth environment is highly desirable.

• Strong business acumen and a customer-focused mindset.

  As part of our leadership team, the role presents an exciting opportunity to make a significant impact on our customer satisfaction and business growth. If you are passionate about driving customer success, leading high-performing teams, and shaping the future of SMS Magic, we look forward to having a discussion with you.

  Unlock Your Potential as a Strategic Leader at SMS-Magic!

  SMS-Magic, the industry-leading provider of CRM messaging solutions, is seeking senior candidates to join our team in key leadership roles. As a senior professional, you will have the opportunity to drive strategic excellence, demonstrate organizational leadership, and guide teams toward success.

  Are you a skilled leader in the tech industry? Do you have program leadership skills that compliment your problem-solving skills? Are you ready to be part of a growth story and contribute to the success of a dynamic company?

    Working at SMS-Magic

  SMS-Magic is headquartered in Pune, India.  Founded in 2009, SMS-Magic employs over 150 employees.  In recent years our team has expanded globally with regional employees in Europe and a growing team in the United States. The work environment is dynamic and fast paced, which means you will have a lot of opportunity to try new things and grow.

  We are looking for individuals who are driven, resourceful, and eager to take on challenges. At SMS-Magic, we value a go-getter attitude and the ability to collaborate effectively with talented individuals.

  Join us and play a pivotal role in shaping the future of CRM messaging!

   

  Why Choose SMS-Magic?

• Strategic Excellence: At SMS-Magic, we empower our leaders to make strategic decisions that shape the direction of our company. As a senior-level leader, you will have the opportunity to showcase your expertise and drive the success of our organization.

• Organizational Leadership: Join a company that values strong leadership. As a senior leader at SMS-Magic, you will have the chance to lead and inspire teams, fostering a culture of collaboration, innovation, and high performance.

• Opportunities for Growth: We believe in the personal and professional development of our entire team. You will have access to ongoing learning opportunities and the chance to further enhance your skills and expertise.

• Cutting-Edge Technology: Immerse yourself in the latest advancements in CRM messaging. SMS-Magic offers you the opportunity to work with cutting-edge technologies, ensuring that you stay at the forefront of industry trends.

• Collaborative Environment: Join a team of talented professionals and collaborate with individuals from diverse backgrounds. Your ability to effectively lead by example will drive innovation and contribute to the overall success of our company.

• Work-Life Balance: We value the well-being of our employees. At SMS-Magic, we strive to create a work environment that promotes a healthy work-life balance, allowing you to excel in both your professional and personal life.

• We’re Already #1: SMS-Magic is a proven, global messaging platform provider for popular CRM platforms, with over 2500 customers across 190 countries. We need your experience, skills, and energy to continue our extraordinary growth momentum!

   

    Compensation & Benefits:

  As a senior leader at SMS-Magic, you can expect a competitive compensation package that includes:

• Attractive Salary: Enjoy a generous fixed compensation that recognizes your expertise and leadership.

• Performance-Based Incentives: Your contributions and achievements will be rewarded through performance-based incentives, reflecting the value you bring to our organization.

• Bonus Compensation: Standout performance may lead to additional bonuses through our reward process, recognizing your exceptional contributions.

• Comprehensive Insurance Coverage: We provide group medical insurance for you, your spouse, and two children, along with personal accidental insurance.

• Shift Allowance: Additional compensation is offered for specific shifts, ensuring that you are fairly rewarded for your commitment and dedication.  

  Join us at SMS-Magic and embark on an exciting career journey where you can unleash your potential, drive strategic excellence, and shape the future of CRM messaging.

   If you are a senior candidate ready to make a significant impact and meet the qualifications for one of our senior roles, we encourage you to contact us as soon as possible. Together, we can revolutionize the way businesses engage and communicate with their customers.

  About SMS Magic:

  Innovation is at the core of everything we do at SMS-Magic. As a forward-thinking global company, SMS-Magic continues to innovate and develop cutting-edge solutions that redefine how businesses digitally communicate with their customers.

  We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.

  We empower our teams to explore new ideas, challenge the status quo, and contribute to cutting-edge solutions that fundamentally improve every aspect of consumer engagement. Joining SMS-Magic means being part of a dynamic organization that thrives on teamwork, innovation and where your contributions and energy make a real impact.

  Read more about us at: www.sms-magic.com  

   

   

   

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