SearchEnds Hiring for Technical Support Representative at Bangalore Full Time

Hi these is Dhruti from searchends. We are having an excellent opportunity if you are keen towards this we can connect over call for further discussion

Roles and Responsibilities

• Responsible for maintenance and monitoring of Customer facing portal
• developed & deployed over a CRM platform / APIs / UiaaS web component
• Documenting processes and monitoring application performance metrics
• Analysis of Portal performance data and propose corrections needed to ensure the performance
• levels working with L3 / product teams
• Establishing the root causes of application errors and escalating serious concerns to the manager and concerned team
• Collaboration with various technical and business teams
• Determining the causes of application errors, API failures and repairing them

Desired Candidate Profile

• Experience in any CRM platform – Configuration / Support
• Knowledge on ITIL process
• Knowledge on ticketing tools preferably Service Now
• Advanced knowledge of PL/SQL

Location: Bangalore

Share cv on: dp.searchends@gmail.com