Sectona Technologies Pvt Ltd Hiring for Customer Support Engineer at Gurgaon Full Time

Support Engineer

About Sectona

Sectona is a Privileged Access Management company that helps enterprises mitigate risk of targeted attacks to privileged accounts spread across data centers and cloud. Sectona delivers integrated privilege management components for securing dynamic remote workforce access across on- premises or cloud workloads, endpoints and machine to machine communication.

Sectona with its light, integrated approach provides a single console for securing passwords & secrets in embedded vault, secure access with cross-platform access technology & manage privileges over endpoints.

Sectona works with diverse set of customers from 10+ countries with focus on India, Middle East, Africa & South
East Asia.

For more information, visit www.sectona.com and follow @sectona1 on Twitter or @Sectona on LinkedIn

What you will do for Sectona

The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you.

• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
• Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
• Collect information and document bugs with Engineering for product issues that are impacting customers.
• Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
• Create process or troubleshooting documentation in the support knowledge base.

Team Info

We are a lean company with a diverse team of coders, testers and sales professionals by the day and musicians, sports-lovers, photographers, bloggers and dancers all the other times, we are looking forward to expand this diversity and create a unique experience for our customers through our distinct problem-solving approach.

Skills and Experience you require

• BE / B.Tech / MCA / M.Tech / M.Sc (CS) / B.Sc (CS)
• 1- 3 years of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role.
• Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active

Directory, DNS, DHCP, Group Policies and IIS.

• Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.
• Advanced troubleshooting & technical escalation management.
• Implement, Operate and provide L2 Support for PAM solutions.
• Demonstrate an understanding of risk management, security policies and controls, user account life- cycle management and role-based access.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills in variety of forms

(written, live chat, conference calls, in-person.)

• Ability to work independently with little direct supervision and as a part of a team.
• Ability to remain calm, composed and articulate when dealing with tough customer situations.

You should apply if….

• Care about contributing to an amazing work culture and environment.
• Are comfortable with the fast-paced, mercurial nature of a tech startup.
• Have impeccable communication – both verbal and written

Some of our benefits and perks include:

• Flexible working hours
• Health Insurance

Work Location

Mumbai, India

Job Types: Full-time, Regular / Permanent

Salary: ₹250,000.00 – ₹280,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund
• Work from home

Day range:

• Monday to Friday

Shift:

• Day shift

Application Question(s):

• Apply only if you are from Mumbai (no relocation considered). Are you available to join IMMEDIATELY?
• What is your Current CTC? (In LPA)
• What is your Expected CTC? (In LPA)
• Have you worked on AD, DNS, DHCP, VWWare, O365?

Experience:

• total work: 1 year (Preferred)