Sense Talent Labs, Inc. Hiring For Customer Success Associate at Bengaluru, Karnataka Full Time

Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!

Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 150+ team members, serves 500+ customers, and has grown 100% year-over-year since launch. We have raised over $40M in funding, backed by GV (Google), Accel, and Avataar Ventures.

As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.

Job Description

We are looking for a Customer Success Associate – (CSA) to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Qualifications

Responsibilities

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Suggest and organize team-building activities

Working closely with CSE team on product implementation projects

Configurations & Customer onboarding

Requirements and skills:
Proven work experience as a team leader or supervisor

In-depth knowledge of performance metrics

Good computer skills, especially MS Excel

Excellent communication and leadership skills

Organizational and time-management skills

Decision-making skills

Degree in Management or training in team leading is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.