ServiceNow, Inc. Hiring for Director, Digital Core Services Operations at Hyderabad, India Full Time

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Team

ServiceNow Digital Core Services Operations team is a team of talented and energetic individuals. The team works closely with various stakeholders in DT, InfoSec, and product BUs to provide 24×7 support and operations. In addition to addressing user issues, the team focuses on Automation and Self-healing to reduce manual efforts. We also work closely with engineering development to introduce Innovative ServiceNow platform solutions for complex business problems.

Role

ServiceNow is looking for a technology-centric inspirational leader, Digital Core Services Operations, to join the rapidly growing organization, who will be responsible for accelerating and delivering critical operations across our Digital Infrastructure and IT Support. This person will:

· Drive Digital Technology Operational Excellence to stay nimble and scale.

· Deliver and manage critical facets of ServiceNow’s global business infrastructure.

· Enable ServiceNow to scale healthily and sustainably and continue accelerating operational value and complex organizational initiatives.

· Influence ServiceNow’s digital strategies.

· Inspire customers with world-class operational experiences.

The ServiceNow Director, Digital Core Services Operations, will be critical in facilitating the India-based DCS Operations teams. Digital Core Services function includes 24×7 operational support for all digital infrastructure (both frontend and backend), ServiceNow platform internal deployments, enterprise integrations, and vulnerability remediations.

The person will act as the on-site leader for the teams, including but not limited to department issues, facilities plans, and Human Resource issues. They will interface with leaders globally to ensure the safe and efficient operation of the India teams. They will be the escalation point for priority issues and crisis bridges during India’s working hours.

What you get to do this role

• Engage with innovative Digital Technology Operations culture through engineering. Research, development, experimentation, and strategic thinking.

• Participate in deep technical design discussions within your team and partner teams, and ensure that we deliver exceptional, highly available, high-velocity digital experiences, business applications, and infrastructure for our partners.

• Assist and manage strategic implementation roadmaps and architecture blueprint definition.

• Ensure that all business applications and services exceed our customer’s expectations in terms of performance, scale, reliability, and functionality.

• Influence ServiceNow’s sales pipeline and product adoption by customers through the performance and reliability of NOW on NOW.

• Drive rapid, informed decision-making processes to keep all services and programs on track in achieving operational goals and exceeding our customer’s needs.

• Partner with executives across Product Engineering, CFO, CHRO, and CIO organizations in India on scaling ServiceNow’s business and enabling new business models through innovation and technology.

• You will ensure the team(s) success by defining and using all available tools and resources.

• Make the individuals in the team successful in their roles and independent in carrying out their work.

• Assist as the time zone leader for closing complex technical issues via collaboration with cross-functional teams using advanced predictive modeling while delivering the highest customer satisfaction.

• Enforce technical governance processes for the teams.

• Assist in the technical evaluation of demands for new applications and changes to existing applications, translating demands into an architectural blueprint.

• Insure solid ServiceNow instance health by reviewing and guiding the remediation of code and configurations that do not align with ServiceNow best practices.

• Manage escalations and crisis bridge calls in India during working hours while managing a global rotation.

To be successful in this role you have:

• A minimum of 12+ years of related experience at a SaaS, PaaS, or Enterprise Software Development Company with a bachelor’s degree

• A minimum of 5 years of leadership and management experience

• Working knowledge of ITIL Methodologies and the ITIL Framework

• The candidate should have a solid understanding of business-critical services for a global corporation.

• Experience in vendor management and in managing managed services vendors.

• Experience in workflows, task automation, software-based solutions

• Excellent understanding of J2EE applications, Relational Database technologies, and Scripting Languages,

• Operational understanding of the architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation.

• Ability to document roadmaps with functional design elements to achieve desired offerings, solutions, applications, or other outcomes.

• Excellent interpersonal, communication, and presentation skill.

• Preferred experience with the ServiceNow Platform and ServiceNow certifications

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .