ServiceNow, Inc. Hiring for Senior Software QA Engineer at Hyderabad, India Full Time

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Skills:

• Experience in quality engineering and/or software application development.

• Experience in working with test automation frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.

• Experience with both Linux and Windows systems administration.

• Experience in package deployment, authentication, system patching automation.

• Demonstrated proficiency in Terraform and Ansible (or similar infrastructure management and configuration toolsets).

• Experience in Perl (preferred) and Python.

• Familiarity with various container technologies.

• Hands on experience with cloud provider technologies such as Azure, AWS and GCP.

• Experience with monitoring platforms and writing service checks (Nagios and/or Zabbix preferred).

• Experience with the agile methodology for software development teams.

• Overall, 6 to 10 years of experience with MS/BS in Computer Science or equivalent

Responsibilities:

• Implement and manage the vendor integrations in lab.

• Research and come up with data scenarios for Vendor products and add automation tests for integrations and continuously monitor and fix failures.

• Work closely with Business Development to get the latest updates from vendor and upgrade labs. Ensure to have the latest and greatest on the topology for each to ensure that our lab instances are closer to real Customer deployments.

• Come up with innovative ways to ensure cost effectiveness in maintaining lab w.r.t. hardware requirements.

• Install new vendor products or new versions of the vendor products based on Engg request.

• Augment monitoring for new products

• Fully document installation and maintenance procedures.

• Monitor the health of all the integrations on a daily basis and react to alarms and address licensing issues

• Work closely with team to address issues in labs in timely manner

• Triage/Troubleshoot issues w.r.t configuration/roles/performance/data/clustering/onprem vs on cloud.

• Interact with different software development teams to test, deploy, and report on product performance, quality, security, and stability.

• Drive cross-team technical discussions and decision making.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.