ServiceNow, Inc. Hiring for Sr Outbound Product Manager at Hyderabad, India Full Time

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

What you get to do in this role

• Collaborate with Product Managers and Engineering to translate upcoming functions and features into outcome-based narratives

• Engage with Sales and Marketing to understand which problems customers and prospects most often look to ServiceNow to solve

• Communicate which problems the product(s) can solve, and the simplest way they can be solved

• Work directly with customers to capture their expectations, preferences and aversions in a “Voice of the Customer”

• Use data gathered from Product Managers, Sales, Customers, and Marketing, to build and configure demos to showcase ServiceNow’s ITOM solution

• Collaborate with other product teams to develop demos that showcase cross-solution, ‘better together’ outcomes

• Create narrative-driven scripts for different types of demos, then configure the instance to show those stories

• Understand and represent different personas the demo scripts. Plan and create base demos to solve specific personas’ problems, end to end

• Ensure the Pre-Sales teams have working demos

To be successful in this role

• Advanced technical understanding of the Now Platform, with an emphasis on ITOM

• Natural empathy for and understanding of needs of customers across multiple persona types

• Ability to structure demo flow from high-level business benefit down to technical details

• Plan and create base demos and scripts

• Narrative based writing

• Comfortable with creative, collaborative, sometimes independent, and unstructured work

• Deliver in an Agile environment

• Finalize and test product tracks

• Compatibility and regression testing

• Triage and work incidents against your configurations

• Create, deploy, and troubleshoot Update Sets

• Monitor and follow up on ongoing incidents

• Maintain integrity of data within demos (for example, update dates to be current and make sense on dashboards, ensure “demo data” is relevant and does not reference outdated technology, etc.)

• Create supporting documents for demos like recordings, overviews, details, release notes, and click-through presentations

• Strong competitive drive, focused on helping our team beat the competition

• Knowledge of public/private clouds (AWS, Azure, VMware-based private clouds) and the shift to cloud-native application architectures

• Knowledge of machine learning applied to improving application and service availability a plus

• Knowledge of DevOps and its impact on the role of IT Operations a plus

Job requirements

• 3+ years of technical product marketing or product management experience

• 5+ years of experience with technology products

• Bachelor’s degree or equivalent experience

• Extensive demonstration experience covering customer value and technical needs

• Scripting skills to build utilities, e.g. to simulate data center activities or to update records to current date/time ranges

• The ability to generate ideas for how our products can make our customers and partners more successful

• Demonstrated ability to learn new technology

• Must enjoy working in a highly collaborative environment

• Extensive knowledge of the ServiceNow ITOM Product and the NOW Platform

• Exceptional communication skills to include technical and business concepts

• Very strong written communication skills

• Demonstrated being proactive without being told what to do

• Ability to prioritize task and be efficient to minimize wasted effort

• Proven ability to live up to commitments while maintaining integrity and focus on details

• Thinks strategically, fast-learning and communicates with impact

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.