ServiceNow, Inc. Hiring for Staff Inbound Product Manager at Hyderabad, India Full Time

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

In this exciting new role, you will lead the development of innovative products with our strategic customers and partners. Working together, you will discover unique user needs and journeys, gather requirements, and craft a vision and roadmap for an innovative new product. You will collaborate with your peers in Engineering, Design, and more to execute on the vision and bring your co-developed product to market. You will drive their product roadmap and help scale the business in our maturing Employee Workflows Organization. This role requires a mix of Strategic insight as well as classic Product Management skills (i.e. starting from scratch, understanding market trends, competitive landscape, customer needs, and technologies that support those customer needs and ultimately the build / buy trade-offs).

Tasks and responsibilities

What you get to do in this role:

• Product Managers at ServiceNow usually are obsessed about their products/domains, often “geek out” about technology and are catalysts for innovation.

• Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs

• Evaluate new product ideas, refine the business case, build prototypes for early customer validation.

• Partner closely with our strategic partners and customers acting as a trusted leader to formulate the product vision, strategy and roadmap.

• Drive product development by leading cross-functional teams including research, design, and engineering to define, design, accept, and adapt features.

• Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams

• Be the voice of the customer and advocate for business value and exceptional usability during day-to-day development

• Validate product designs and prototypes with customers, enterprise stakeholders and prospects to co-innovate and test the requirements

• Engage with customers and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.

To be successful in this role, we need someone who has:

• 10+ years of overall experience with 8+ years of product management experience in defining, launching, and growing Enterprise or SaaS products in an agile technology organization

• Relentless curiosity, a passion for identifying new opportunities, and a get-it-done attitude.

• Strong prioritization skills and the discipline to focus on high impact activities

• Experience defining and capturing product requirements and transforming them into a product roadmap

• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

• Experience driving solution development through big-picture solution development

• Ability to serve as a team lead, and coach employees at lower levels

• Strong technical background with expertise in product development methodologies and technologies relevant to ServiceNow’s industry, particularly with the ServiceNow platform.

• Strong user experience/design sense, strong product definition skills with a record of building great technical products

• Strong customer focus, stakeholder empathy, inclusive approach towards team members and growth mindset

• Demonstrated experience in collaborating with Research, UX, Engineering and facilitating brainstorming sessions to arrive at a solution

• Experience in working directly with Customers, Sales, and Engineering, preferably in North America or Europe

• Proven track record in constructing compelling positioning and thought leadership content

• Comfortable delivering product presentations to large audiences

• Experience working with a high-growth SaaS product line preferred

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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