ServiceNow, Inc. Hiring for Staff Software QA Engineer at Hyderabad, India Full Time

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Role

As a Staff Quality Engineer, you will be a key member of the Platform and AI team driving the quality of the products and services to the next level. You will work within our agile software development process and have an important impact on the features and services provided to the company’s product engineering organizations with thousands of software engineers. This is a fast-paced, impactful role and ensures we build the most advanced systems in the industry.

What you get to do in this role: *  *

• Maintain and continuously develop existing automation test frameworks.

• Identify new areas for automation.

• Build new testing frameworks using various platforms and technologies.

• Collect and report quality metrics from test execution.

• Evaluate applied approaches and strategies for automated testing and find areas for improvement.

• Collaborate with developers, architects and DevOps to design specific testing strategies for features being developed and automate them.

• Lead and mentor junior team members.

• Collaborate with developers and product managers.

• Generate comprehensive test plans, execute and automate them.

• Support engineering organizations in troubleshooting and/or addressing issues with applications and dev/test environments.

To be successful in this role you have:

• BS/MS in Computer Science, Computer Engineering or higher

• 10+ years of experience in Quality Engineering/Testing and hands-on experience with Java/OOP programming.

• 8+ years of experience working within a wide variety of automated and performance testing frameworks, including Java, JUnit, JMeter, Selenium, TestNG, and other open-source projects.

• Experience with a scripting language such as JavaScript/Python/Ruby/shell script in a Linux environment.

• Experience designing test automation frameworks and running them at scale

• Experience in the implementation of performance and stability test suites for backend systems

• Possess a solid understanding of CI/CD and SDLC/TDLC concepts: code review best practices, code coverage analysis, unit testing, continuous test, and delivery

• Experience with SQL databases, data abstraction layers and object-oriented data architecture, to construct queries, analyze schema and records.

• Drive root cause analysis investigations and postmortems for defects and regressions

• Exceptional debugging, testing, and problem-solving skills

• Proven ability to drive cross-team technical discussions and decision making.

• Strong aptitude and helpful attitude in providing excellent support to cross-functional organizations.

• Experience with test environment configuration

• Testing machine learning/AI applications is desirable

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.