ShareChat Hiring for Operations Lead (moj at Bengaluru, Karnataka, India Full Time

Job Description

Job Overview:
In this role, you would be responsible for identifying original content creators, onboarding, and growing their portfolio on the platform. Developing strategies to achieve maximum engagement and service goals for the accounts they are servicing. You need to have domain knowledge in the fields of Education, Industry trends, Information, etc.
What you’ll do:
Operate as the point of contact for regular support on operational matters, like problems in posting, app bugs, understanding the product, content suggestions, etc.
Build and maintain strong, long-lasting customer relationships with his/her portfolio of content creators (Ed-Tech companies, SME’s, professors, professionals, creators, etc)
Acquire an understanding and share the content needs of our platform and make sure that their portfolio creators are following the content demands shared with them.
Understanding of Short video content formats and our target audience and what kind of content could meet the demands of the audience
Deep understanding of the culture, latest trends in technology, and domain experience to advise partners to ensure deeper engagement.
Ensure maximum engagement by the content creators on the platform, using the internal technical tools.
Serve as the link of communication between content creators and internal teams.
Resolve any issues and problems faced by his/her portfolio of content creators promptly and deal with complaints to maintain trust.
Who you are as someone:
With strong connections and/or are adept in building strong relationships with strategic customers, preferably the ones in the education and information domain
With a deep interest in technology, strategy, and innovation
With a good understanding of social media platforms and trends.
With knowledge of education content on multiple platforms
Who can think strategically with an operation oriented mindset and can exercise influence over the others (without direct means)
Understands account management principles and works by prioritizing key tasks
A Hustler with ready-to-go attitude for multiple tasks in a humble and collaborative manner
Experience in providing solutions based on user needs. Intermediate to expert knowledge of excel tools
Strong communication and interpersonal skills (preferably working with multiple teams)
Fast response time and perfect organizing and documentation skills
Quick problem solver & able to adapt to a demanding, fast-paced environment
Experience 3-5 Years