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Sheraton Grand Pune Hiring for Guest Service Associate at Pune Full Time
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Address guests’ service needs in a professional, positive, and timely manner.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
§ Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
§ Assist other employees to ensure proper coverage and prompt guest service.§ Address guests’ service needs in a professional, positive, and timely manner.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
§ Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
§ Assist other employees to ensure proper coverage and prompt guest service.
Job Types: Regular / Permanent, Internship, Fresher
Salary: From ₹15,000.00 per month
Benefits:
- Food provided
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Work Location: One location
Speak with the employer
+91 09987875966
Application Deadline: 05/01/2023