SIEC Education Pvt Ltd Hiring for Tech Support Executive-Urgent Hiring at Janakpuri Full Time

• Delivers post-sales support and solutions to the customers, acting as a consultant for customers to provide technical and functional expertise, know-how and guidance throughout various life cycle stages after deployment : go-live / migration, implementation, day-to-day management, upgrade, patching, , etc. .
• Resolves technical questions regarding the use of and troubleshooting of the digital solution. .
• Finds the root cause of an application malfunction and develops action plans (patch application, configuration changes, work-around) and assist customer in test and implementation to address the issue. .
• Manages service request queues and works with team members to jointly resolve issues. .
• Performs assessments (functional, business process, technical, configuration, performance). .
• Escalates the issue to business or development teams if too severe to address .
• Researches product technical, functional and domain technology related areas and conduct knowledge transfer sessions for customers. Maintenance & Evolutions .
• Performs the setup and debugging during the launch period. .
• Executes or provides stand-by assistance for maintenance window interventions.
• .Identifies potential issues: foresight to anticipate and address potential issues before they become issues. .
• Provides key feedbacks on the digital solution performance as well as needs for evolutions to improve users’ experience .
• Specifies or upgrades solution parameters for a particular customer installation, aligned with DCAD prescriptions or local legal requirements. .Manages the changes, migrations and back-ups. .
• Updates operating documents. Solution Administration & Daily Customer Service .
• Monitors data quality (see below), service level, user access and security.
• Creates, updates and removes the user accounts, manages rights and accesses .
• Creates, updates and removes the contents of the digital solution .Set-ups the solution according to local specificities, if relevant .
• Solves users’ issues and requests, provides advice and assistance or interfaces with customers and Support to manage escalations and lead resolution. .
• On-boards new (internal or external)usersensuring them a smooth onboarding process. .
• Delivers adhoc training/coaching aligned with defined learner competencies, needs, and/or outcomes .
• Updates user documentations (user guides…) .
• Contributes to the debriefing and evaluation of the digital solution Data Management & Quality .
• Verifies accuracy and consistency of collected data/content before entering them .
• Enters data/content, ensuring data compliance and appropriate security protection .
• Applies methods and practices to manage the full life cycle of data from creation or acquisition to disposal .
• Control the quality of data related to own role, according to the defined framework .
• Conducts data/contents cleaning to rid the solution of old, unused, outdated, duplicate or incorrect data .
• Requests for data quality rules evolution in order to improve non-quality detection .
• Develops reports to check data fill and quality of information for key user information .
• Applies the policies and procedures for quality set by the organization.
• Applies reaction standards to solve quality issues

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹50,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Speak with the employer
+91 7428897003