Siemens Healthineers Hiring for IT Service Management Professional at Bengaluru, India Full Time

IT Service Management

Overview

The IT Service Manager will be part of the global Siemens Healthineers IT team and will work closely with colleagues from SHS IT DX.

Task and Responsibilities

• You are the End2end responsible for one or more global services, e.g. in the area of DX

• You are the contact person for the SHS IT DX organization on all technical as well as service-related questions

• You manage the product backlog and coordinate the technical implementation of IT service adjustments resulting from internal business requirements

• You are responsible for the Change, Problem and Incident Management Process

• You are responsible in creating and tracking of a roadmap as well as release management

• You run the test management for the respective service

• You plan and coordinate the go live together with your stakeholders, e.g., incl. user acceptance tests

• You manage the different vendors involved in the provisioning of the Service

• You will ensure IT System compliance (e.g., regarding quality, information security and data privacy regulation)

• You will ensure the integration of IT solutions in the company’s ecosystem

Education, Experience and Knowledge/Skills

Education:

• Preferably you hold a university degree in information technology, computer science or in a related field

Preferred technical Skills:

• You are experienced with various information technology areas (e.g., Software as a Service, Public Clouds, etc.).

• You are also experienced in one or more of the following areas – IT Service Management, Internet technologies, Project management, Agile frameworks, etc.

• You are knowledgeable IT system architecture and SW development

• You are experienced in Requirement Engineering

• ITIL certification is a plus

Non-Technical Skills:

• With your analytical and structured approach, you manage the product backlog with global requirements and their interdependencies

• You have high customer orientation and analytical skills which both helps you to identify, discuss, and clarify product requirements together with the global

stakeholders

• You are a team player and your ability to discuss relevant business topics in English are the basis for efficient and appropriate communication with colleagues and partners around the globe

• German language is welcomed