Siemens Hiring for Service Operations Team Leader at Vijayawada/Andhra Pradesh Full Time

Areas of Responsibility Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare, Customer Services. The function build the ‘One face to the customer’ and act as a ‘Customer Care Manager’ and ensures that all customer requirements are met. Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreement Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification. Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation) Overview recourse development and execute required man power calculation related to I-base development and budget frame; Develop staff training in coordination with its respective supervisors/managers Ensure extensive sales support to the local sales organization / modality manager; Coordinate customer pricing for maintenance contract and other service sales offers; Ensure technical collaboration and knowledge transfer during sales offers and projects Holds the disciplinary responsibility for the staff it is assigned to him/she; Informing the staff about the economic development of the business Education & Qualification University degree in BE / BTech in Electronic, Instrumentation, Bio-Medical Or Electronic & Communications, Additional degree in Business Administration preferable. Typically 7 – 10 years as Customer Service Engineer experience with a proven track record, preferably in the relevant industry / market. Organization: Siemens Healthineers Company: C&S Electric Limited Experience Level: Mid-level Professional Full / Part time: Full-time