Full Job Description
JOB DESCRIPTION
JOB TITLE: Executive Assistant
AREA/DEPARTMENT: A&G / Executive Office
REPORTS TO: COO / Chairman
JOB SCOPE: Under the general direction of the Management, and within the limits of established and local policies & procedures, directs all aspects of secretarial work in the office, maintains the executive office to Presentation standards and maintains all matters relating to executive administration in a confidential, professional manner. Promotes the desired work culture around the core values of Trust, Integrity, Respect,
KEY RELATIONSHIPS: All Departments; executive Committee; Suppliers
Reports directly to and communicates with the Chairman on all administrative matters
Maintains the utmost confidentiality and discretion when handling business affairs
Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
Supervises the work of the Executive Office staff (Receptionist, Office boy, Drivers)
Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
Distribution of memos, letters and other information etc.
Arranging internal / external appointments
Handling reservation as requested
Translating incoming letters, documents, articles by request
Provides pertinent information on socio-political matters
Storing and keeping all confidential information
Preparing monthly operational results for meetings with other hotels
Taking minutes of Department Heads /Ex.Com meeting as requested
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Real Estate industry and extend these service attributes to all internal customers
Health, Safety and Security
Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
Financial Management
Under the assistance of the Chief Financial Officer co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
General
Comply with the Company’s Corporate Code of Conduct
Familiarise yourself with the company values and model desired behaviours
Perform tasks as directed by the Management in pursuit of the achievement of business goals
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