Simplytalent Hiring for Sr. Account Manager at Chandigarh Full Time

The Sr. Account Manager (Client Servicing) is responsible for managing the agency’s brands as well as overseeing the work of the day-to-day account teams.

Key Responsibilities

• Meeting the clients F2F, interacting, and gaining detailed knowledge about their business, identifying the key areas of improvement.
• Offering proactive solutions to improve the performance of key metrics.
• Identifying opportunities of additional revenue generation, lead creation for upselling other services provided by NewBase.
• Being client-obsessed and ensuring that the clients are happy with the services provided by NewBase & act as the best promoters of their brand.
• Quality Metrics: Ensuring that all the key merchant metrics of NewBase are adhered to and making sure of every order being delivered the way it’s supposed to be with no margins for errors or affects the customer experience adversely.
• Internal coordination: This involves coordinating with all internal stakeholders which includes but not limited to Category managers, Finance, Marketing, supply, and other allied teams.
• Act as the primary point of contact for assigned clients; escalate, track and solve client issues.
• Work with the content and creative teams to put plans into action improvement and upsell
• Working as a member of an account team to identify client needs and address them with strategic recommendation of Media Moments digital products and services
• Maintain strong active relationships with key client stakeholders at both senior and mid-management levels; act as the primary point of contact for assigned clients
• Delivering formal and informal presentations to clients as well as internal team members
• Limited travel to sales/client offices or events may be required

What We Are Looking For

· 6 to 8 years’ experience in account planning, client servicing

· In depth understanding of Social Media Platforms, Digital Ads and SEO to communicate and manage client’s expectations on real time basis

· Advanced conflict-resolution and negotiation skills.

· Must be able to work independently, handle multiple projects to completion in a fast-paced environment, and negotiate and collaborate effectively at an advanced level.

· Strong integrated marketing communications and management skills including research, analysis and strategy.

· Strong interpersonal communication skills – ability to present at all levels of the organization and a positive public representative.

Job Type: Full-time

Salary: ₹18,745.00 – ₹70,651.00 per month

Schedule:

• Flexible shift

Experience:

• total work: 1 year (Preferred)