SimplyTrip Hiring for Customer Service Representative at Mumbai Full Time

Company Summary:

SimplyTrip is a Premium Bus & Luxury Car Rental Company currently serving in Mumbai, Navi Mumbai & Thane. We’re currently working on revolutionizing the age-old industry with the use of technology, continuous core product improvements, and a culture of complete customer satisfaction.

This has helped us become the number 1 highest-rated Bus Rental Company in Mumbai with over 5100+ reviews on Google.

Role overview:
We’re seeking to onboard an enthusiastic & dedicated Customer Service Executive to help manage the operations (and hence, customer experience) aspect of our service.

The Customer Service Executive should have an understanding of what it takes to keep a customer happy, pacify unhappy customers & resolving issues promptly. The ideal candidate will be a quick learner with very strong communication skills, who takes complete ownership & has the ability to solve disputes and answer queries.

We’re looking for a young customer experience enthusiast to join our team and help us provide to our customers, industry-leading service levels & keep every one of our customers fully satisfied.

Roles & Responsibilities of the role:

1) Understand the fundamentals of the business & learn existing operational/customer service processes within the first 20 days.
Key Actions:
i) Learn the basics of all verticals like supply, operations, pricing, strategy, etc.
ii) Complete the training program & be mentored by an experienced entrepreneur with significant experience in the consumer services business.

2) Handle customers’ post-booking experience & work towards a zero-issue operation process.
Key Actions:
i) Interact with customers to share details, address queries, issues & requests
ii) Act on customer feedback & work with suppliers to implement improvements
iii) Act to pacify & take prompt corrective action based on the feedback from distressed happy/unhappy customers.

3) Coordinate with Supply partners to ensure operational smoothness & key operational metrics are being met
Key Actions:
i) Build & maintain strong relationships with suppliers
ii) Monitor operational metrics & work with our supply partners to constantly keep improving them.

4) Work continuously on improving existing operation processes, improving efficiency & customer delight
Key Actions:
i) Brainstorm ways to improve existing processes to be more efficient.
i) Innovate on ways to maximize customer delight & brand recall.

Requirements:

• 12th pass or equivalent – English medium
• 2-3 years face to face/telephone customer service experience
• Early morning & late evening shift – BPO/Customer support experience
• Excellent verbal & written communication skills
• Very well versed with English & Hindi language.
• Good interpersonal skills to build strong relationships.
• Highly self-motivated with a strong work ethic.

Benefits:

• Opportunity to grow based on skill & effort
• Fast-paced – high growth work environment
• 100% Performance linked growth in titles & responsibilities.
• Training opportunities in Customer Experience, Process Management & Leadership.
• High-Quality Workspace

Working hours: 5 am to 10 am work from home and 1 pm to 5 pm work from office.

Working days: 6 days working, Tuesday/Wednesday are off.

Base Salary – Rs 18,000 – 25,000 per month

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 – ₹25,000.00 per month

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Weekend availability

Application Question(s):

• Where do you stay in Mumbai?
• What is your last/current monthly salary?
• Can you do an early morning shift starting from 5 am?

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)