SITA Looking For Logistics Specialist at Delhi, Full Time

WELCOME TO SITA  

We’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

To assist in the design negotiation and management of SLAs with suppliers. To manage and enhance the operational performance of the suppliers in line with SITA’s strategy. To be SITA’s supplier interface in order to manage locally or centrally any changes in processes or metrics etc including support in organizing any SITA specific training.

 what You’ll Do

• Ensure the execution of and participate in the operational reviews of the SITA governance model
• Own and keep current the inventory of all service performance metrics and process documentation in line with SITA standard
• Identify and promote opportunities to continuously improve operational and process performance
• Gather performance data requirements against agreed supplier service levels
• Prepare and distribute reports to internal and external stakeholders- Analyze internal and external feedback surveys to highlight trends areas of strength and weaknesses and ensure that this is given adequate visibility in SITA
• Identify and promote opportunities to continuously improve contractual relationships
• Provide statistical performance analyses either cross sectional or time series.
• These statistics are to demonstrate compliance with contracted SLA’s but also to demonstrate productivity levels and to provide data for external benchmarks
• Act as corporate point of contact to support the SITA territory teams in their management of 3rd party suppliers with the objective to set the rules and framework for regional suppliers’ management
• Drive service level improvements and monitor supplier performance trends in all operational areas in coordination with operational owners.

About Your Skills

• 2-3 years experience in customer service preferably in a global organization and service provider environment
• 2-3 years experience in supplier management or similar function
• 2-3 years experience in ICT or Services industry
• Good understanding of Import & export process
• Freight forwarding industry experience good to have

What We Offer

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 

🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. 

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.