SIVA MOTORS ROYAL ENFIELD Hiring for Customer Relationship Executive at Virudhunagar, Tamil Nadu Full Time

Job Description –CRE – Sales

Job Title:

CRE – Sales

Department:

Sales

Position Type:

Full-time

Reporting To:

CRM

Responsible on absence (Deputy):

CRM

Job Description:

• Primary Responsibilities
• Customer Feedback Collects customer feedback
• Plans corrective action with CRM
• Customer Complaint Management

One point of contact for customer complaints by receiving customer complaints * Ensure resolution of customer complaints

• Lost Case Analysis Call lost customers
• Understand reason for closure
• Frame action plan with Sales Manager, Delivery Manager and Store Head
• Recruitment profile:

Educational Qualifications: Graduate, Engineering/Management preferred Industry: * Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications

• Minimum experience: 2 years preferably in in Auto/customer relationship roles
• Profile: Strong focus on customer experience management, adherence to processes and norms
• Passions/ Interests: NA
• Competencies/ Skills/ Knowledge: Customer Orientation and Relationship Management
• Problem Solving and Decision Making
• Objection Handling
• Result Orientation
• Initiative

Job Types: Full-time, Regular / Permanent, Fresher

Salary: Up to ₹10,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Virudhunagar – 626001, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9655766688