SKS Enterpprise Hiring for Customer Support Executive at Bangalore Full Time

Job title – Customer Support Executive
Location – Bangalore
Role – Permanent

About the client
Our client’s mission is to build financial services that are simple, accessible and affordable.
Company founded by Sachin Bansal & Ankit Agarwal to build consumer-centric
& technology driven businesses in the BFSI (Banking, Financial Services & Insurance)
space.
What will you get to work on?

• Provide world class customer support through emails, phone calls and chats.
• Help in improving processes which always optimize better customer experience.
• Collaborate with stakeholders and work towards any solution ideal for the issue.
• Must gain product understanding for assisting customers thoroughly to resolve their issues.
• Understand customer pain points and highlight their feature requests to improve the

product.
Required Skills:

• Very Strong written and verbal presentation/communication skills.
• Should be an active listener.
• Enthusiastic and energetic – willing to work in a dynamic and fast-growing start-up.
• Ability to maintain high standards of work, in high-pressure situations
• Identify customer’s needs, clarify information, research every issue and provide solutions

and/or alternatives.

• Experience tracking and analyzing case progress.
• 2-4 years of work experience.
• Willing to learn new things and pro-activeness.
• Experience of working on Fresh desk and Dialers is a plus.
• Ability to multi-task, organize, and prioritize work.
• Highly customer centric.
• Immediate joiners are preferred.

Job Type: Full-time

Pay: ₹300,000.00 – ₹400,000.00 per year

Schedule:

• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)