SLPTele Hiring for Senior Salesforce Administrator at Chennai, Tamil Nadu Full Time

Full Job Description
Company Description

SLP Tele is a rapidly growing IT and Medical back office Management Company. We provide superior consulting and management services for the healthcare industry. SLP Tele brings a fresh and innovative approach to back office healthcare management.

If you have the required experience and are looking to join a dynamic team, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages and a
comprehensive benefits program.

Job Description

Job Title: Senior Salesforce Administrator

Compensation: Depends on Experience & Qualification

Job Type: Full Time, 8 hour shift with overlapping time with US-Pacific Time Zone

Location: WFO, Chennai, Tamilnadu, India

Start Date: ASAP

Experience: 5+ years

Industry: Healthcare – Health Services

As a Senior Salesforce Administrator, you’ll play a vital role at SLP-Tele. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities:
This is a varied business facing role, with the following responsibilities:

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
DevOps Center and overall release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilised platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Management of integrated applications and third party suppliers including [e.g. Amazon Connect, Amazon PinPoint, DocuSign, Conga, etc]

Qualifications

Required:
Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Service Cloud, Omni-Channel, and Experience Cloud
Certified Salesforce Administrator

Desirable:
Bachelor’s/Postgraduate degree, or professional qualification
Hands-on experience with Service Cloud Voice w/ Amazon Connect and Digital Experience
Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)

Knowledge, Skills, and Abilities

Required:
A proactive attitude towards platform enhancements
Experience implementing Salesforce configuration changes
DevOps/release management experience
Designing scalable, best practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Truly enjoys training end users and key stakeholders
Fanatical about maintaining detailed technical and end-user documentation
Available and responsive to all forms of questions

Desirable:
Understanding of basic triggers/Apex code knowledge
Demonstrates continued personal/professional development
Active in the Salesforce community

Additional Information

Benefits:
Group Health Insurance
Leave Encashment on Gross
Yearly Bonus
12 Paid Indian & US Holidays
Hybrid Work Policy

SLP-tele is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.