Smart Merchant Service Ltd Hiring for Back Office Executive at Ahmedabad Full Time

Company Introduction:

Smart Merchant Services Limited pursue to allay the fear of amnesia for your valuables anywhere to anyone. Our goal is to provide the most reliable facilities thru our application to send or pickup your important stuff from or to any location. Whether it’s some critical documents, medicines, food/ tiffin box, keys or any other essential stuff.(https://pickuptodrop.com/)

Smart Merchant Services Limited is in collaboration with Smart Money EPS Inc USA. Our USA company has been in the industry for over 15 years. Every day, merchants across the United States rely on our company to provide elegant, cutting-edge, and cost-effective payment solutions to enable business owners to improve their customer service experience. Through our service, Merchants flourish in the dynamic world of new–age commerce (https://smartmoneyeps.com/)

Job description

Drive process improvements in the day to day work

Back office tasks

Work closely with the internal business team to gather information and data to help them to create the best solution and offer for a client

Own end to end various customer requests/task and proactively drive them to successful closure

Proactive management/resolution of sales/customer workload

Generation of leads by calling the customer with the available database

Coordinate with Operations & Accounts team to ensure smooth execution of orders

KNOWLEDGE, SKILLS, AND ABILITIES:

Bachelor’s degree in business administration or similar field.

Previous work experience as an Back office Executive.

Excellent organizational skills.

Knowledge of computer operating systems ,Excel and MS Office software.

Ability to work as part of a team.

QUALIFICATIONS:

Communication skills including report building

Use of customer-centric language

Understanding and clarification of customers’ needs

Quick learner who easily applies problem-solving, critical thinking and analysis skills

Excellent time management skills, ability to juggle multiple tasks while maintaining composure

Verbal and written communication in English

Job Type: Full-time

Salary: ₹25,082.10 – ₹40,846.79 per month

Benefits:

• Food provided

Schedule:

• Night shift
• UK shift

Ability to commute/relocate:

• B/H Sales India Ashram Road, Ahmedabad – 380009, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Back office: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)