Smart Technology Hiring for Customer Service Advisor at Ahmedabad, Gujarat, India Full Time

Job Description

Key Roles and Responsibilities

• Daily Client inquiries on Zoho desk which includes all the kinds of services (Translation, Subtitling,

Interpretation, Transcription, and Voice over).

• Understanding the type of inquiry, responding to them on time, and service oriented manner.

• Getting on a client call as and when needed to build client relationships.

• Price and quote client(s) to win the new projects and maintain profit margins.

• Once the project is confirmed, assign the projects to the operations team and track its progress.

• Be the point of contact between the client and operations team, and responsible for accurately conveying the clients requirements to the operations team.

• Keeping track of and reporting on project progress to the client as needed.

• Review the deliverables before sending them to the client(s).

• Sending final files and getting feedback from the client(s).

• Resolving the Clients complaints brought to your attention and communicating it to the Ops team.

• Maintain and strengthen client relationships with existing and new clients through regular communication, reports, and strategic development plans.

• Handling in-bound website chats.

Job Types: Full-time, FresherSalary: INR15,000.00 – INR25,000.00 per monthBenefits:

• Health insurance

Schedule:

• Day shift
• Night shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Speak with the employer
+91 9773148296