S&P Global Hiring for Director Change Management at Gurgaon, India Full Time

Company overview

OSTTRA is a 50:50 JV between CME Group and S&P Global and the new home of MarkitServ, Traiana Reset and TriOptima.

MarkitServ: Our end-to-end trade processing and workflow solutions connect more than 2,500 counterparties across the global derivatives and FX markets. We process 10 million trades per month and have $500 trillion in notional outstanding. Traiana: A network of over 2,000 counterparties, Traiana processes 37 million trades and $22 trillion in notional per month. TriOptima: We’ve supported the OTC industry for over 20 years, compressing more than 2 quadrillion gross notional across 28 currencies and connecting 2,000 counterparties to reconcile 34 million trades per month. We are the market leader in counterparty risk optimization and collateral management. Reset provides leading risk mitigation services in the derivatives marketplace. We connect 2,500 counterparties, 145 banking groups and 38 countries with our state-of-the-art matching engine.

Duties & accountabilities

• This role is within the Operations and Client Support function

• Based out of India, this role is expected to not only help shape the operating model, strategy of the function but get into hands-on implementation of change working with various stakeholders. The role will start off as senior individual and then evolve over time to lead a small team responsible for overall change and transformation

• Anchors the Operations and Client Support function response and implementation of changes to our enterprise platforms in areas such as Finance, HR and Productivity-Collaboration Tools (Google Workspace)

• Work backward from an end-user/ customer perspective to ensure we have a best-in class operating model across the Operations and Client Support functions. Example: How should our L1, L2, L3 support to Clients evolve?

• Drive the Lean and Agile transformation journey within Operations as a Business Unit and interacting with the wider organization to prioritize and deliver solutions. Example: What are the small but meaningful changes (often technology led simple solutions) to enhance the customer experience. Example: Enabling Self-Service Password Resets.

• Acts as a change champion for the department, building relationships, breaking down barriers and inhibitors amongst teams and instilling a people mindset on peers, team, and stakeholders

• Oversee and drive change for complex high-impact initiatives requiring strong collaboration with the Technology and covering other areas such as Legal, Compliance Product, Sales and Finance.

• Drive and Maintain Program Financials, Business Case, Cost Allocation models as required.

• Escalates financial issues and removal of financial roadblocks to help initiatives deliver their commitments as stated in the Business Cases.

• Reviews all program reports, monitors status, risks and issues of major initiatives and provides guidance to overcome issues in advance of formal escalations

Business competencies

Education and experience

• Deep knowledge of complete trade lifecycle and asset classes such as (Rates, FX, Credit, etc.)

• Minimum 15 years of experience in Financial Services, Technology or Consulting Firms in delivering high-impact change programs in the Markets domain.

• You embrace ambiguity, change and thrive working with high level of independence in both setting up processes, best practices, and ongoing operational aspect of change management.

• Experience in handling change on back of regulatory and compliance directives, mergers & acquisitions, restructuring will be of advantage.

• Proven ability to lead change with an understanding of company’s roadmap, competitive position, and overall industry trends

• Eager to “roll-up your sleeves” taking personal ownership for a task as delegating

• Strong communication skills (written and verbal) and the ability to take colleagues / teams along in a highly collaborative and supportive manner.

• Demonstrated ability in bridge organizational silos, working across multiple teams, with competing priorities.

Commercial awareness

• Ability to work in fast paced environment with client orientation

• Support wider client / operations efforts

• Identify opportunbities to drive change in business and client service process to identify possible risks

Management requirements

• The role will require day to day management of staff within the Global Operations team. As such previous management experience is essential.

Personal competencies

Personal impact

• Very strong customer service and problem-solving skills

• Focused on Operational Control and Data Security

• Flexible and able to adapt to change

• Able to work independently with minimal supervision

Communication

• Excellent interpersonal, written and verbal communication skills

• Strong listening skills

• Ability to explain comples ideas in a simple way

Teamwork

• Strong team player working at all levels of the business

• Assist in coordinating the implementation of change to improve established performance guidelines.

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.