Spares Pazari LLP Hiring for Customer Service Associate at Noida Full Time

1. Answering phone calls from customer professionally and responding to customer inquiries and complaints.

2. Researching required information using available resources.

3. Handling and resolving customer complaints regarding product sales to customer service problems.

4. Providing customers with the organization’s service and product information.

5. Processing forms, orders, and applications requested by the customers.

6. Identifying, escalating priority issues and reporting to the high-level management.

7. Routing inbound calls to the appropriate resources.

8. Following up complicated customer calls where required.

9. Completing call notes and call reports as necessary and updating them in the
CRM.

10. Obtaining and evaluating all relevant data to handle complaints and inquiries.

11. Recording details of comments, inquiries, complaints, and actions taken.

12. Managing administration, communicating and coordinating with internal
departments and other duties as assigned.

13. Help Customer in Mobile Applicaiton Installation, Registration and Appointment
Booking.

14. Follow up with internal teams and customers on all front of the jobs

Job Type: Full-time

Salary: ₹13,000.00 – ₹15,000.00 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift
• Monday to Friday

Ability to commute/relocate:

• Block F-2, Sector-8, NOIDA, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 8588006245
Application Deadline: 31/01/2023
Expected Start Date: 16/01/2023