Speedlabs – Teevra Edutech Pvt LTd Hiring for Customer Service Executive at Mumbai Full Time

We are looking for a customer-oriented service representative.

Responsibilities

1. Customer Service/ sales Responsibilities:
2. Manage large amounts of incoming phone calls
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers

11. feild visit

Requirements

1. Proven customer support experience or experience as a Client Service Representative (Not required for freshers)
2. Track record of over-achieving quota (Not required for freshers)
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Salary: ₹25,000.00 – ₹35,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Santacruz, Mumbai – 400055, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Speak with the employer
+91 9260968893