SPK Systems India Pvt Ltd Hiring for Customer Service Operations Manager at Thiruvananthapuram Full Time

Job Description

• Deliver excellent customer service experiences through the operational management of the front line.
• Experience in International BPO/BPM (Desired)
• Should have good experience in handling Team leads or Assistant managers.
• Coordinate with Team members and Team Leaders to ensure all operational challenges are handled effectively.
• Ensure all operational and commercial targets are met.
• Inspire and motivate your team to ensure high levels of engagement with the business and reduce attrition.
• Manage clients effectively to ensure high levels of engagement and their contribution to our success.
• Own and deliver business reviews.

Job Types: Full-time, Regular / Permanent

Salary: ₹1,300,000.00 – ₹1,800,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Flexible shift
• Monday to Friday
• Rotational shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 10 years (Preferred)
• Customer service: 10 years (Preferred)

Speak with the employer
+91 9384247779