Sprinklr Hiring for Insights Analyst at Bangalore, India Full Time

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way. (https://www.sprinklr.com/culture-talent/)

Roles & Responsibilities

You will be working as a part of Sprinklr Analytics & Insights team where you will be responsible for analyzing data sets from the Sprinklr platform to infer actionable insights, provide recommendations, thereby aiding decision making for the various departments of the customers, ranging from marketing, brand, product, customer service, R&D to corporate communications.Ultimate success in this role goes beyond data-related activities and delivers the “so what” that drives decisions and real business impact. We are looking for someone who is excited about seeing the bigger picture and likes to connect the dots through data.

● Identify, comprehend and document customers’ requirements to define, analyse and implement an end-to-end solution.

● Owning deliverables and client communication for the assigned customers, helping synthesize data and analysis into impactful, action-orientated reports for the stakeholders:

o Provide qualitative and quantitative analysis and insights to inform business, marketing and brand strategies

o Identify opportunities for increased efficiency and provide subject matter expertise on best fit across message, media & channel

o Communicate the key findings and insights to senior stakeholders and peers, both conversationally and in formal presentation style

● Keeping an eye on the media space around the globe to gain knowledge around latest social media trends

● Assist in conceptualizing new analysis frameworks, and effective mechanisms for highlighting prime metrics and key performance indicators

Experience

● 2+ years experience overall in customer insights/analytics roles

● Client facing experience is a must

● Experience with proven competency in data analytics tools and methodologies, ability to collate, harmonise and visualise data and present the statistical merit in a business case

● In-depth knowledge of customer journey, journey maps, drivers of experience at large scale

● Excellent written and verbal communication skills, articulation skills and a compelling executive presence

● Experience in designing Microsoft Powerpoint presentation is required and expertise in graphic design is an added advantage

● Experience in working with or for social media management software/platforms is an added advantage

Postgraduate degree of MBA or equivalent in Marketing from Tier 1 or 2 colleges is a must. Graduation in STEM is an added advantage

Why you’ll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form (https://docs.google.com/forms/d/e/1FAIpQLSfsk_f9KxtJ8W_tC5CALPNIRuuEe05-KD3aOq-7EifonNvZbQ/viewform?usp=sf_link) , and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.