Sri Kauvery Medical Care (India) Pvt Ltd Hiring for Front Office Manager at Tiruchchirappalli, Tamil Nadu Full Time

Full Job Description
· To develop relationships with patients and their family members to provide maximum personalized patient service.· To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the job description.· To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction.· To display a high degree of professionalism and integrity as befitting a member of management.· Must ensure that all personnel are kept well informed of department objectives and policies.· The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.· To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.· To support and participate in programs, related to orientation of new employees.· Manage all administrative duties as specified by the Company.· To ensure customer satisfaction level is more than 95% in the specified areas.· To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.· To be responsible for delivering a high standard of holistic care to patients, promoting their equality and dignity at all times.· To guide the patients to the respective consultation suite / investigation area / Office and hand over the responsibility to the concerned area Executive / In charge for further follow-up of the patient.· To ensure smooth functioning in the Front office.· To streamline patient’s flow at the main reception during morning hours.· To co-ordinate with the MD’s office, GM’s office regarding VIP’s, Visitors.· To co-ordinate with consultants/ Secretaries for patient’s problems.· To handle patient complaints/ enquiry.· To check the attendance of the receptionists and their dress code.· To allocate the receptionists in case of leave or any absence.· To conduct training programmes every month.· To check and maintain stock of stationary in the department.· To participate and contribute to departmental quality initiatives.· To carryout data collection/support in data collection.· To adhere the safety norms of hospital and follow both patient safety and staff safety rules.· Updating Consultants list, Intercom and Speed dial list as per the changes incorporated periodically· To coordinate with all departmental in charges for the welfare of the patients· To update well wishers list as per the need· To perform any work / job as and when assigned by the superior.· sitting on committees and representing the views of departments and teams;· Act as a good ambassador for Kauvery Hospital and promote the reputation of the company within the public health and social care sector.Job Type: Full-timeSalary: ₹15,000.00 – ₹20,000.00 per monthBenefits:Food providedLeave encashmentProvident FundSchedule:Rotational shiftSupplemental pay types:Yearly bonusAbility to commute/relocate:Central Bus Stand, Tiruchchirappalli – 62, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)Education:Master’s (Preferred)Experience:Microsoft Office: 5 years (Preferred)total work: 8 years (Preferred)Language:English (Preferred)Speak with the employer+91 9443371337