SSquad Global Hiring for Executive Engineer at Jamshedpur Full Time

RESPONSIBILITIES

• Identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues.
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes.
• Maintain Good relationships with customer.
• Responsible to log incident with respective OEM and take follow ups for closure of the call.
• Responsible to follow escalation Matrix if incident did not resolve within stipulated time.
• Keep track of movement of material after replacement of it.
• Able to diagnose and troubleshoot software and hardware problems and help our customer to resolve the issues.

QUALIFICATION REQUIREMENTS

• Have minimum 3 years of related working experience.
• Ready to work in 24×7 environment.
• Good communication skills with any degree.

TECHNICAL SKILLS/ PERSONAL SKILLS REQUIREMENT

• Proficient in Windows and Linux and ability to resolve the problems.
• Sound knowledge of Windows, basic and advanced trouble shooting.
• Sound knowledge of Networking.

Job Category: Customer Support

Job Type: Full-time

Pay: Up to ₹50,000.00 per month

Schedule:

• Day shift

COVID-19 considerations:
All applied candidate shall be complete doses for Covid-19 vaccination

Experience:

• Microsoft Windows Server: 3 years (Preferred)
• Linux: 3 years (Preferred)