STAGE – OTT for BHARAT Hiring for Customer Support Executive at Remote Full Time

Job Brief:

Being a customer first company, the Customer Support division is critical to STAGE. This team comprises enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for STAGE users at all times.

This is a high commitment role, and you will fit right in if you believe in delivering the best service experience and are passionate about dialect based entertainment ( Haryanvi & Rajasthani ).

Responsibilities:

• Provide end – to – end service support to our customers. Attend customer queries , issues and grievances over phone, email, live chat and SMS.

• Work with internal teams to resolve customer issues promptly.

• Gather and pass on the feedback from customers to concerned Teams in the company.

• Proactively engage with customers to enhance retention and loyalty.

• Meet the high standards of professional conduct , turnaround time and accuracy.

• Actively engage and cross-sell the upcoming shows on STAGE OTT App.

• Collaborating with team members on knowledge transfer, support policies, procedures and standards

Skills Required:

• 1+ years experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background or OTT background

• Excellent proficiency in Haryanvi, Rajasthani & Hindi

• Critical thinking and problem-solving skills

• An understanding of the Customer First principle and committed to consistently delivering high-quality customer support.

• Quick learner and ability to work in a collaborative work environment.

Who we are

Dialect-based Netflix for Bharat.

STAGE is a hyper-local OTT platform that produces content in dialects like Haryanvi, Rajasthani etc. STAGE features content formats like long-duration web series, movies, short-films, standup comedians, poetry, folk & much more.

Started in 2019, STAGE currently focuses on Haryanavi and Rajasthani as a dialect. It has become the largest OTT in the region, with over 150k+ subscribers already.

We are a 100% remote team of 38, headquartered in Noida. Read more about us at ( Stage, a regional OTT platform, gets Rs 3.5 crore in angel funding – The Economic Times (indiatimes.com) )

Product

Android app -> https://play.google.com/store/apps/details?id=in.stage

iOS app -> https://apps.apple.com/in/app/stage-latest-haryanvi-videos/id1531280099

To apply drop a note at rohit@stage.in / hr@stage.in