Standard Chartered Hiring for AM – Workforce Empowerment at Bengaluru, Karnataka Full Time

JOB SUMMARY

Building big data collection and analytics capabilities to uncover customer, product, and operational insights. Analysing data sources and proposing solutions to strategic planning problems on a one-time or periodic basis. Providing data-driven decision support.

RESPONSIBILITIES

Strategy

Drive productivity through workforce practices of not just people optimization but also ensuring alignment to spans and layer set at organization level, Seats & other requirements balanced through better scheduling.

Business

The incumbent will be responsible for partnering with

Business units and Group Functions

Country stakeholders

Processes

Proven track record of executing WFM in BFSI / Third Party back office with an outlook to drive change

As part of the team, deliver Cost reduction targets at the organization level and ensure its embedded well within the Workforce delivery

Work with the WFE leads in analyzing and reporting the various WFM Metrics

Identify the leakages and highlight the WFM leads / heads in the efficiency improvement opportunities

People & Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management

Ensure adherence to risk management framework.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Unit Heads of Business units and Group Functions

Country stakeholders

Our Ideal Candidate

Qualification – Bachelor’s degree

Good communication skills both vocal and written

Sound knowledge on metrics and measurement

3 – 5 years’ experience in an Analytics Manager position or similar role is required.

Role Specific Technical Competencies

Workforce Management knowledge areas

Capacity planning

Forecasting, Staffing, Scheduling

Operations Management principles

Process Improvement

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers