Standard Chartered Hiring for Hd, Corp. Affrs at Mumbai, Maharashtra Full Time

The Role Responsibilities

Job Role

This role is responsible for the strategy and delivery of external and internal (people and culture) communications across India (Bank and GBS) and to build stronger brand profile and employee experiences through various channels, platforms and partners.

Strategy

To provide leadership to the Communications team in India. The role holder is required to develop and implement strategies to build and protect the reputation of the Bank both externally and internally. This will chieved via a programme of media relations, internal communications and corporate sponsorship.

Lead and support the Communications and planning processes, aligning with (and challenging) Group aspirations.

Business

Provide strategic and tactical communications advice to the India Chief Executive Officer (CEO) and Country Management Team (CMT).

Proactive management of reputational risks; working in partnership with the CMT, CABM Asia Head and Group CABM peers.

Support the Head of CABM, India and South Asia in building the external and internal profile of the India franchise, India CEO, CMT and the Bank and businesses within India – including the proactive identification of opportunities for external profiling.

Work closely with the Group and Country teams to ensure alignment of the Bank’s communications objectives and activities.

Promote the Bank’s business franchises in line with the priorities.

Processes

Ensure adherence to all functional, regional, group level processes for external communications, media relations, internal communications, Sponsorships processes.

Understand and implement communication / media relations strategies to ensure effective issues management.

Ensure appropriate training for spokespersons and access to press is controlled.

Provide effective coordination during crisis communications which includes preparing communications key messages and ensuring adherence to the playbook.

People and Talent

People manager role. Responsible for supervision, management and growth and development of team.

Ensure teams are motivated and engaged.

Continuous and rigorous performance management.

Risk Management

Oversee the country Reputation Risk control owners under the Group’s risk management framework for Reputation risk.

Responsible for enhancement and mitigation of Reputation Risk including Media, Social Media and Sponsorship as part of the overall Risk Management framework.

Ownership of Group’s Communication policy in India.

Drive compliance with the sponsorship policy in India.

Governance

Ensure adherence to all Group Communications and Sponsorship policies and standards.

Ensure timely submission of reports and documentation for Country, Region, Group and Function level reporting.

Manage the communications budgets within limits assigned.

Embed the Group’s values and code of conduct in Communications to ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees forming part of the culture.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

Country and Regional level

India CEO

Head CABM India and South Asia

Country Management Team

Head CABM Asia

Head Communications Asia

Group Level

Group Internal Comms and Culture Comms teams

Group Executive Comms and Strategic Media, Reputation and Issues Management Heads

Strategic Communications Partners – Corporate, Commercial and Institutional Banking (CCIB), Consumer, Private and Business banking (CPBB), Employee Comms

External

Media editors and journalists (local media, key online influencers)

Agency partners

Think tanks, event organisers

Other Responsibilities

Embed Here for good and Group’s brand and values in the Communications team within India CABM.

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Develop and implement the India external and internal communications plan, including managing and organising India CEO’s internal engagement programmes.

Build external profile of our India franchise, with a focus on strategy, business capabilities and achievements, thought leadership, management expertise, community initiatives.

Maintain control of issues that have the potential to cause reputation damage to the Bank.

Develop and maintain key message documents and maintain key data points that back up the Bank’s strategic corporate plan

Define the strategy, approach, and best practices in which information and ideas are shared between CEO / Country Management Team and regional colleagues – working in partnership with Human Resources and Regional peers to design campaigns, provide strategic inputs to global campaigns and to drive culture transformation.

Work with Regional and Country business communications teams and key stakeholders to ensure a coordinated approach to communications.

Drive an insights-driven and measurement focused approach that sets clear objectives and metrics, and measures key results for all initiatives to assess impact of our efforts and drive a continuous improvement approach.

Drive utilisation / exploit new technologies / channels to enhance communication internally.

Our Ideal Candidate

At least a Bachelor’s degree in a communication or business-related discipline. Masters degree in a business / communication role preferred.

Fluent in written and spoken English.

Functional Knowledge and Experience

A communications expert with at least 20 years in an external and internal communications role in a financial institution or international conglomerate.

At least a bachelor’s degree in a communication or business-related discipline.

Excellent spoken and written command of English.

Experience in driving external and internal communications strategies.

Excellent working knowledge of media.

Excellent relationships with the media.

Role Specific Technical Competencies

Ability to analyse sentiments and customise communications according to target audience and effectively communicate complex ideas to diverse audiences

Strong stakeholder management skills, with the ability to provide sound and credible strategic advice, and constructive challenge to senior executives

Ability to operate with the highest integrity and discretion

Critical thinking skills to exercise judgement and continuously looking for better and more effective ways of working

Ability to lead and guide in the design, development of multi-channel communications campaigns and championing the use of innovative communications vehicles and practice

Ability to think on his / her feet and to respond calmly and effectively in high-pressure situations or environment

Collaborative and able to encourage creativity, generate new ideas for effective implementation of business solutions

Possess excellent communication and presentation skills as well as in planning and organisation

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers