Standard Chartered Hiring for Lead, Digital Design And Enablement at Chennai, Tamil Nadu, India Full Time

Job Description

Job: Operations
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 31/Jan/2022, 12:40:33 AM
Unposting Date: Ongoing

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The role of Lead, Digital Design and Enablement is part of the Standard Chartered HR Transformation team and will report into the Senior Digital Design and Enablement Lead role. This role involves leading a team of Digital Design Business analysts engaged in all aspects of business process and digital design from business requirements gathering to solution design, delivery and supporting change and enablement of digital solutions. The role also involves team development for the Design and Enablement team, mentoring of Digital Design Business Analysts, and support driving of innovation and new (agile) ways of working at the bank. A successful candidate is an experienced Digital HR Transformation professional with a proven track-record in leading a team to deliver multiple complex digital HR transformation projects simultaneously in large organisations with agile methodology. Deep subject matter expertise in HR functional process, solution design, and a strong knowledge of business operations, technology, other functional processes and change management is essential. Experience with ServiceNow and other case management digital solutions would be an advantage. Strategy and Approach

• Conceptualise and lead activities related to the development, execution and realisation of the Digital Design and Enablement strategy including building a foundation on Agile and Innovation with a focus on new ways of designing, enabling, and delivering digital solutions across initiatives
• Lead programme efforts to drive service excellence and enhance employee experience through employee listening, feedback analysis, and continuous improvement
• Lead conversations around the latest developments in technology innovative and solution design to be considered for digital implementation and provide recommendations to senior management
• Drive activities related to analysis, building of tools, templates and other enablers to drive innovation and experimentation in the portfolio
• Oversee key project initiatives and facilitate cross functional collaboration
• Drive upskilling, reskilling and experimentation efforts to drive the bank’s future ready transformation digital design capability
• Contribute to strategic conversations at the portfolio and programme levels with senior leadership
• Develop impactful communications for the purposes of driving strategic discussions with senior leadership

Business and Performance Management

• Lead engagements with key stakeholders within specific programmes to define business requirements related to continuous improvements and innovation opportunities
• Lead the design and enablement of digital transformation projects from conception to adoption
• Build end to end digital solutions with ownership of the storyboard on solution design and process mapping
• Assume the role of product owner (or delegate) to provide guidance from a design and enablement perspective on digital transformation initiatives
• Build strong and credible relationships with our stakeholders across different lines of business, working collaboratively to achieve business objectives
• Work with and influence senior leaders and technologists across a diverse set of functions to deliver digital solutions that solve for our clients’ key problems
• Lead and facilitate Agile ways of working within squads across the programme
• Deliver reporting and analytical insights related to benefits realisation at both programme and project levels

Processes

• Deep expertise in human-centric, user experience, and operational process design
• Lead planning, implementation, evaluation, and maintenance of product backlogs, to achieve anticipated benefits using Agile methodology
• Lead exploration and recommendation of areas of opportunity for process improvements and digital enhancement on projects – eliciting requirements & pain points from stakeholders, facilitating workshops & retrospectives, and implementing improvements & change initiatives
• Collaborate with the Service Delivery Design team, Technology Architects, and other Programme team members to implement metrics and performance goals related to digital solution delivery
• Map out complex business processes & employee journeys, develop & socialise relevant benchmarks and co-create creative solutions to optimise and automate processes
• Facilitate customer requirements gathering and subsequent development of user cases and user stories
• Facilitate transitioning the user stories and use cases to technology developers and ensure a clear and complete understanding of business requirements.
• Facilitate translating of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
• Lead change management and enablement activities to drive adoption of digital solutions

People and Talent

• Experience in and passion for growing and building impactful teams
• Motivate the team to accomplish project goals and deliverables effectively
• Creating a conducive environment which inspires the team and holistically promotes employee well-being
• Effectively mentor business analysts relating to project work, professional and personal development
• Constantly exploring new methods related to performance management, professional development and training to continually evolve the way we approach team development
• Exceptional stakeholder management skills with the ability to collaborate and build strong relationships with multi-functional, multi-cultural, multi-product teams to achieve superior results
• Exceptional communication and presentation skills to communicate complex subjects and influence senior stakeholders to achieve objectives
• Exceptional presentation development and writing skills that emphasize storytelling, with the ability to use various tools and techniques to craft effective documentation and communication material

Risk Management

• Ensure HR Services deliver effective management of operational risks in compliance with applicable internal policies, external laws and regulations at a global level
• Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks
• Embed the Group’s values and code of conduct across the team and larger function
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the appropriate Risk Committees

Regulatory & Business conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, in team and across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work with the HR COO team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Senior Business Leaders, Programme Manager, Product Owner, Global People Services (GPS), Vendors, Enterprise Technology squad, HR Digital Service and Experience team, Core HR Transformation team, Functional teams
• HR Senior Leaders, HR COO team, CoE leads, Country HR Service Delivery, Heads of HR, HRBPs, Country Subject Matter
• Change and Enablement teams, Internal communications team, Corporate Communications team
• Key Functional Partners: Technology Senior Leaders, Innovation Technology Office (ITO), Finance, Property, Compliance, Legal and Risk

Our Ideal Candidate

• 10+ years of relevant experience in digital transformation at a programme level delivering multiple projects related to business process and digital design
• A self-starter who possesses a growth mindset to facilitate and mentor problem solving, innovation and promote agility in the team and across the programme
• Passionate about digital innovation and human centred design
• Strong communication skills with the ability to deliver complex messages to senior stakeholders
• Extensive experience in business operations transformation with preferable subject matter expertise in HR functional processes and a working knowledge of change management
• Proven experience in leading and facilitating Agile ways of working
• Experience working with other functional areas (IT, Finance, Property, Legal and compliance)
• Experience working with ServiceNow and other HR Information systems
• Experience in a major management or technology consulting firm is an advantage
• Agile certification, equivalent or professional experience in agile projects
• Proven track record in leading and mentoring of mid to large size teams (>10) of junior to mid-level professionals

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.