State Street Hiring for Client Data Analyst Officer at Hyderabad, Telangana, India Full Time

Job Description

Officer – Client Data Analyst – Global COO Support Team

The Client Data Analyst Officer for the Global COO Support Team drives a rigorous metrics based approach to implement on strategic initiatives in support of our vision to drive superior client experience. The officer will work closely with the Global COO team and client virtual teams to help develop and capture metrics and insights in support of our strategic initiatives. Focus of the job will be on reporting and applying analytics to identify opportunities across our Global Client processes. Examples of impactful projects – team will be driving metrics to include KPIs measuring delivery of our service against SLAs, analyzing and optimizing client cost to serve, NPS scores and success metrics around remediation programs.

Primary responsibilities:

• Responsibility and ownership from inception through to implementation of our reporting environment
• Proven history of delivering timely, high quality, senior manager-level reporting and analysis from diverse, complex data sources
• Develop automation of processes to improve data storage, quality and reduce reporting cycle time
• Understand client operations and investment servicing organization to be able to use data to drive key analytics to support operating model optimization
• Ability to conduct joint working sessions with stakeholders to gather data requirements
• Strong communication skills to be able to communicate at all levels
• Should have a proactive approach to problem solving
• Able to contribute as a team and deliver individually as and when needed
• High level of personal commitment to each task, a can do attitude and a drive to deliver

Qualifications

• Bachelor’s degree with strong record of academic achievement
• 8 to 10 years of experience in client operations intelligence and analytics
• Strong understanding of data both from a business and technical perspective
• Strong proficiency in MS Excel with VBA experience , Powerpoint, Yeams and Access
• Essential experience on Power BI, Power Shell, Tableau, Alteryx, Knime
• Proven ability to work collaboratively and develop meaningful relationships across lines of business, a wide range of stakeholders, and development teams to achieve common goals
• Strong organization and analysis skills (including root cause analysis)
• Strong in written and oral communication in English
• Strong work-ethic with ability to multi-task in a fast-paced environment under tight deadlines

Additional requirements:

• Must be able to work in a fast paced environment with global stakeholders and possess exceptional ability to prioritize work priorities.
• Must possess strong verbal and written communication skills.
• Must have the initiative and capability to collaborate with a diverse stakeholder base to deliver timely and high quality output

• Must be highly organized with strong attention to detail