Stellar Information Technology Pvt Ltd Hiring for Customer Service Manager at Chennai Full Time

· Responsible for operational excellence, customer service and administration of all the branch

· Drive branch team to ensure all requirements of customers are effectively fulfilled

· Identify and implement initiatives for enhanced customer delivery, higher productivity, reduced TATs and cost management

· Provide people leadership to direct reports & assist the Regional Head in expanding the team & helping with the reporting work.

· Impart process & system trainings to all the branches.

· Review and analyzes data on productivity and efficiency; makes strategic decisions on solutions and improvements; present recommendations to organization and senior management.

· Proactively seek opportunities for process improvements through ongoing review of processes / methods of data collection and report preparation to create efficiencies and eliminate non-value added work

· Be Single Point of Contact or escalations point for any service unavailability/Clarification

· Opportunities seeker to increase customer satisfaction and deepen client relationships

· Execute high quality one on one discussions utilizing advanced questioning and influencing skills with customer/IT business leaders

· Research & recommend Industry best solutions available in the market

· Responsible for Inventory /Resource planning, fulfilling technical requirement and scarce resource utilization across all the branches

Qualification :

· 4-5 years’ experience in operation/customer service with proven track record.

· Should be a technical graduate & a post graduate (Technical/Non-Technical).

· Candidate should have core expertise of IT- Hardware & Technology.

· Excellent communication, analytical and people management skills.

· Ability to think laterally and come up with new ideas.

· Understand how to communicate on sensitive information tactfully.

Personal Attributes :

· Strategic leadership Skills.

· Value driven & Disciplined approach.

· Ambitious & Goal oriented.

· Resourceful & Diplomatic.

· Self-sufficient with the ability to take the initiative.

· Candidate should be open to travel

About Stellar :

Established in 1993, Stellar is a global leader in data care. The ISO 9001 and ISO 27001 certified organization specializes in data recovery, data erasure, mailbox conversion, file repair software, and professional in-lab services. Stellar combines innovation and ingenuity to offer a range of future-ready solutions that fulfil niche and broad data care needs of consumers in enterprise and consumer segments. Stellar is headquartered at Gurugram, in India, with offices in New Jersey, USA, and Europe. As a market leader, Stellar is committed to helping customers meet their challenges by offering powerful, easy, and cost-effective data care solutions.

Learn more about Stellar :

Global Website www.stellarinfo.com; Indian website www.stellarinfo.co.in

Corporate Video Link https://youtu.be/B0CQeH-hyIo

Life at Stellar Link https://youtu.be/BrkRRYABiUA

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹40,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service Operations: 4 years (Preferred)
• Team management: 2 years (Preferred)

Speak with the employer
+91 7498193636