Study Group Hiring for Global Admissions Executive at Noida, India Full Time

Job Purpose:

To coordinate and administer student applications across the Study Group Admissions processes. To ensure student applications are processed accurately and in accordance with prescribed processes. To maintain high standards of customer service to students, parents and agents.

Key Responsibilities:

• Effective processing of student applications and related materials in order to meet Service Level agreements, primarily being Acceptances, Confirmations and visa documentation.

• Interacting with agents as required during the Admissions process, and liaising with internal stakeholders to resolve issues as required

• Methodical use of systems (including Study Global, Pega, SMS) in order to accurately capture information and to ensure applications are processed appropriately

• Processing of cancellations and associated financial adjustments as required

• Assisting with ad-hoc administrative or process improvement tasks as required

Geographical Scope:

• Role-based in Noida, India

Experience Required:

Essential

• Work experience within an administrative and/or customer service environment.

• Experience of using computerised systems/databases to achieve work goals and tasks.

Desirable

Proven experience within an international education related role, preferably within an International Admissions environment.

Personal Attributes:

• Highly organised; able to prioritise activities and work to tight deadlines.

• Resilient, self-motivated and able to work independently on a day to day basis.

• Flexible and adaptable to change.

• Excellent attention to detail and able to interpret and follow complex processes.

• Strong customer services ethic

• A strong collaborator who works well with other teams in Global Admissions and the wider business.

• Excellent communication skills, both written and oral.

• Demonstrates a growth and continuous improvement-mindset – open to feedback and acquiring knowledge.

About Study Group

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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