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Success Alliance Infotech Hiring for Customer Relationship Manager -Outbound/Inbound at Mumbai Full Time
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Customer Relationship Manager
The Customer Relationship Manager is a position that is a critical part of CreditEnable’s Operations team and is responsible for responding to customer enquiries through outbound telephone calls, social media enquiries, and email communications. The overall objective of this role is to provide resolution to client enquiries, take warm leads through to the next step in the sales process, identifying the best fit for loan products, and identifying various cross-sell opportunities.
The Customer Relationship Manager is a position that is a critical part of CreditEnable’s Operations team and is responsible for responding to customer enquiries through outbound telephone calls, social media enquiries, and email communications. The overall objective of this role is to provide resolution to client enquiries, take warm leads through to the next step in the sales process, identifying the best fit for loan products, and identifying various cross-sell opportunities.
Key Responsibilities:
- Place outbound welcome, marketing, and sales calls to new, potential, and existing clients.
- Identify the needs of customers, resolve issues and provide the solution.
- Meet personal targets and work towards meeting team targets.
- Follow up calls with potential clients who have been lined up for subsequent call-backs.
- To act as a liaison between the CreditEnable Operations and Credit Team
- Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as required.
- Daily and weekly MIS reporting
Key Requirements:
- 1+ year of sales experience in business loans
- Understanding concepts and have knowledge of unsecured/secured business loans.
- Understanding concepts and have knowledge of documents required for business loans.
- Minimum graduation required. MBA is a plus.
- Willing to be working on rotational basis.
- Ready to work under pressure to achieve sales target.
- Excellent written and verbal communication.
- Location within 30 Km of office location.
Benefits & Perks:
- Highly competitive salary
- Medical Insurance for self and family
- Group Life & Personal Accident Insurance
3.00-8.00 Years