Sun Life Financial Hiring For Process Expert at Gurgaon, Haryana Full Time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
Education/Experience

Minimum – B2 level French language

1-2 years of customer service experience in International BPOs (non-voice)

Candidates to have worked in a previous North American Insurance company with Healthcare knowledge/ experience

1-2 years of industry experience (annuity, mutual funds, banking, or insurance) preferably in Claims adjudication

Skills/Knowledge

Good written and verbal communication skills—Ability to understand conventional English names is critical

Good mathematical aptitude

Good commitment to customer service and quality

Good research and follow-up skills

Typing skills of 25-30 words per minute

Proven ability to work independently and in a team environment

Ability to comprehend French documents is desirable

Responsibilities

Processes customer claims in a timely and accurate manner

Meets established quality control measures

Meets individual productivity requirements

Communicates with customers through written and oral correspondence

Provides follow up on requests that cannot be immediately resolved

Builds relationships with staff from other departments to ensure queries are responded to in a timely manner

Escalates issues to management when needed

Works with management to set daily priorities to ensure prompt and efficient service

Maintains flexibility in a high speed, demanding team environment

Identifies process improvements to increase efficiencies and streamline processes

Actively participates in departmental team meetings and other open forums

Assists with department projects and initiatives as needed

Soliciting and compiling information and data related to processing activities

Using PC application and functions such as Excel and Word to update and load data sets

Working with mainframe applications and Electronic Response Messaging

Creating and monitoring the processing checklists and calendars

Meeting and exceeding client defined service level metrics on timeliness and accuracy

Job Category:
Customer Service / Operations

Posting End Date:
16/12/2021